IT operations
Managed IT outsourcing
Your infrastructure operations handled by specialists: service desk, monitoring, backup, and evolution — with an SLA and Nyverra Service Management.
Service desk · Documented SLA · Nyverra Service Management · Goiás and Brazil-wide
Why outsource
IT operated with method and indicators
01
Service desk
Ticket opening and tracking in the Nyverra Service Management, with a traceable history.
02
Monitoring and backup
Infrastructure observed and protected as part of the service, not as an isolated project.
03
SLA and indicators
Agreed response and resolution times, with periodic reports.
04
Assets and documentation
Inventory and infrastructure documentation kept up to date.
05
Evolution
Improvement recommendations and projects as the environment grows.
06
Tailored scope
From user support to server and network operations, sized to your team.
How it works
What IT outsourcing includes
Pricing varies by number of users, assets, and scope (business hours or extended). The proposal details the service level.
- Assessment of assets, users, and current IT processes.
- Definition of scope, SLA, service channels, and Nyverra Service Management.
- Transition and continuous operations with reports and continuous improvement.
FAQ
Questions about IT outsourcing
Is your internal IT overloaded?
Tell us the number of users, assets, and expected service level — we reply with a proposal.
